Homeowner Care

Customer Care Program

CHISPA / CCRB proudly provides our homeowners with a Customer Care Program to help give our homeowners peace of mind and protect their investment. The majority of the original workmanship and materials are covered for a one year period from the close of escrow with some items having a longer coverage period. Certain features of the home are covered by a limited lifetime warranty from the manufacturer.  Please refer to the CHISPA / CCRB warranty binder for more information.

Service Requests

Homeowners may submit non-emergency requests twice during their first year of ownership – once 60 days after the close of escrow, and again 11 months following the close of escrow. Requests can be submitted below, via fax, email, or standard mail. Any requests submitted via telephone will also be required in writing (home service form link below).

Emergency Requests

Emergency requests, however, are permitted at any time during the coverage period. “Emergency” means any condition that would lead to substantial damage or additional damage to the home or property if not repaired immediately. Examples of an “emergency” include plumbing leaks, no heat in cold weather, or any potentially hazardous condition. In an emergency, requests can be made by telephone or email to an CHISPA / CCRB Customer Service representative, provided, however, that the Service Request is promptly followed by your completed service request form (home service form link below).

Should you have any questions regarding your CHISPA / CCRB’ Customer Care Program please contact us at

Home Service Form